At TAUROPRSHOP LLC we pack every order with intention from our home base in Trujillo Alto, Puerto Rico. Below you'll find the full details on order processing, shipping rates, delivery windows, international orders, and how responsibility for your package works once it's in the carrier's hands. By placing an order with us, you agree to the terms outlined on this page.

Order Processing

Orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays). During launches, promotions, and peak seasons, processing may take a little longer, but we'll always do our best to get your glow moving quickly.

Once your order has been dispatched, you'll receive a confirmation and tracking email so you can follow your package from our hands to your door.

Where We Ship

We currently ship to:

• Puerto Rico and the United States (including territories)
• Spain and select destinations across Latin America
• A growing list of international destinations

We're expanding where TAURO travels all the time. If you don't see your country at checkout yet, reach out and we'll let you know our latest coverage.

Shipping Rates & Delivery Times

Shipping rates are calculated automatically at checkout based on your destination, the selected shipping method, and the size and weight of your order. Estimated delivery times for each available method are displayed at checkout before you complete your purchase.

• FREE standard shipping on domestic orders of $100 USD or more (Puerto Rico and the United States).
• International orders do NOT qualify for free shipping, regardless of order value — shipping is always calculated at checkout based on destination.
• Standard and expedited options, where available, are shown at checkout with their estimated transit times.

Please note that delivery estimates are provided by our carriers and are not guaranteed. Transit times begin once the package leaves our facility, not from the moment the order is placed.

International Orders, Customs & Duties

We love that TAURO travels the world, but international shipping comes with a few things every customer should understand before ordering:

• Customs duties, import taxes, and fees are determined by the destination country, not by TAURO.
• These charges are NOT included in your order total or shipping cost at checkout, and they are the customer's sole responsibility.
• International shipments may experience delays during transit and customs clearance that are entirely beyond our control.
• If you refuse a package or fail to pay required customs charges, any return, re-shipment, or loss is the customer's responsibility.

We recommend checking your country's import rules before placing an international order so there are no surprises on delivery.

Risk of Loss & Responsibility

Because of this, please understand the following:

• TAURO is not responsible for packages that are lost, stolen, delayed, or damaged in transit once they leave our hands.
• If tracking shows your order as delivered but you have not received it, please contact the carrier directly to open an investigation, and check with neighbors, household members, and your local post office.
• We will always help where we reasonably can, but we are not liable for carrier errors, misdeliveries, or theft after delivery.

If your package arrives visibly damaged, please refer to our Refund & Returns Policy and contact us right away with photos so we can assist.

Address Accuracy

It is the customer's responsibility to provide a correct, complete, and accurate shipping address at checkout. Please double-check your details before submitting your order.

• TAURO is not responsible for orders shipped to an incorrect, outdated, or incomplete address provided by the customer.
• Packages returned to sender due to an invalid address, failed delivery attempts, or an unclaimed parcel may incur additional reshipment costs, which are the customer's responsibility.

Tracking Your Order

A tracking number is provided by email as soon as your order ships. Please allow up to 48 hours for tracking information to update once your label is created. If you haven't received a tracking email and your order was placed more than a few business days ago, check your spam folder and then reach out to us.

Colored Contact Lenses

Due to shipping and regulatory restrictions, our colored contact lenses ship to the United States and Puerto Rico ONLY. Orders containing colored contact lenses cannot be shipped internationally at this time.

Questions?

If you have any questions about shipping, tracking, or the status of your order, we're here for you. Email us at support@tauroprshop.com or call +1 (786) 271-1879 and our team will be happy to help.