FAQ
Frequently asked questions
Everything you need to know before your glow-up. Can't find your answer? Slide into our DMs.
Where do you ship and how long does it take?
We ship to Puerto Rico, the US, Spain and LATAM. Delivery time and cost are calculated at checkout based on your address. Free shipping on U.S. & Puerto Rico orders $100+ — international orders ship at calculated rates.
What's your return policy?
30 days to fall in love. Not your vibe? We've got you — easy returns, no drama. Check our Refund Policy for the details.
Are the products vegan and cruelty-free?
Always. 100% cruelty-free (never tested on animals) and 100% vegan (no animal-derived ingredients). Beauty that's as kind as it is bad.
Is the Lip Filler injectable?
No needles here, babe. It's a topical gloss plumper — one swipe and you feel that tingle that gives instant volume and shine. Full lips, zero procedures.
How do I track my order?
As soon as your order ships, you'll get an email with your tracking number. Don't see it? Check your spam or reach out and we'll find it for you.
What payment methods do you accept?
Shop Pay, Apple Pay, Google Pay, PayPal and all major cards. Encrypted and secure, always.
How do I use the products?
Each product has its full ritual on its page. In general: swipe, blend, glow — every TAURO piece is made to feel effortless on you. Need help with something specific? Reach out.
Are the colored contact lenses safe?
Yes. Use them as directed (never sleep in them, keep proper hygiene) and enjoy the look. Lenses only ship within the US and Puerto Rico.
Do you do collabs or wholesale?
We love a good collab. Reach out via Contact or DM us on Instagram @tauropr.shop and let's talk.
Where is TAURO based?
TAUROPRSHOP LLC — made in Puerto Rico. Get to know our story on About the Founder.
Still have a question?
We're here for you, babe. Reach out and we'll get back to you fast.
Contact us