Refund Policy
TAURO · Returns
Refund & Returns Policy
We want you to love your TAURO. Here's how returns, refunds, and replacements work, clearly and fairly.
At TAUROPRSHOP LLC, your satisfaction matters to us. If something isn't right with your order, this policy explains when and how you can return an item, how refunds are handled, and which products can't be returned for health and safety reasons. Please read it carefully before requesting a return.
Return Window
You have 30 days from the date of delivery to request a return. Requests made after this window has closed cannot be accepted.
Return Conditions
To be eligible for a return, items must be:
- Unused and unopened, exactly as you received them
- In their original condition, with all tags, seals, and protective packaging intact
- Returned in the original packaging
Items returned damaged, used, or missing parts may be refused or subject to a reduced refund.
Hygiene Exclusion — Final Sale Items
For health and safety reasons, opened cosmetics, lip products, skincare, and ALL contact lenses are FINAL SALE and cannot be returned or refunded once opened. This is to protect the health of all of our customers.
Please choose these items carefully. If a hygiene-sensitive product arrives defective or damaged, see the "Damaged or Wrong Items" section below.
How to Start a Return
To begin, email us at support@tauroprshop.com with your order number and the reason for your return. Our team will review your request and, if approved, send you instructions on how and where to send your item. Please do not ship anything back to us before receiving return authorization.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
- Original shipping costs are non-refundable.
- Return shipping is the customer's responsibility, unless the item was defective, damaged, or sent in error.
Damaged or Wrong Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@tauroprshop.com with your order number and clear photos of the issue. We'll review it promptly and make it right with a replacement or refund, at no extra cost to you.
Sale & Final-Sale Items
Items marked as sale, clearance, or final sale are not eligible for return or refund, except where required by law or where the item arrived damaged or defective.
Questions?
Need help with a return or refund? Reach out to support@tauroprshop.com or call +1 (786) 271-1879. We're happy to walk you through it.
Last updated: June 30, 2026. This Refund & Returns Policy is provided as a general template for informational purposes only and does not constitute legal advice. TAUROPRSHOP LLC recommends that a qualified legal professional review this policy to ensure full compliance with all applicable consumer-protection laws in the jurisdictions where we operate and sell.